Seeking to eliminate these administrative bottlenecks, the municipality initiated a rigorous procurement process. Giant Leap secured the contract with our DigitalPermit product - a flexible, web-based solution designed to automate the complexities of modern urban mobility.
The transition from paper-based processes to a fully digital ecosystem has fundamentally shifted how the municipality operates. By automating the back-office heavy lifting, the team has reclaimed valuable time.
Seamless Invoicing Integration: The integration with their ERP-system ensures that invoicing is now a touchless process. This reduces the risk of human error and provides an automatic financial data flow.
24/7 Digital Self-Service: The online customer portal empowers citizens to manage their subscriptions, updates, and payments at their convenience, significantly reducing the volume of routine phone and email inquiries.
Automated Waiting List Management: By digitizing the allocation of parking spaces, the system ensures a fair and transparent process for citizens - eliminating the need for manual follow-ups.
For Jönköping, the move to Giant Leap’s DigitalPermit solution represents more than just a software update; it is a commitment to a more efficient, sustainable, and user-friendly city.
“Billing runs seamlessly, and the support team is quick and friendly whenever we need them,” adds Olsson.
By embracing a digital-first approach, Jönköping has ensured that its parking administration is no longer a hurdle, but a streamlined service that grows with the city’s needs - a genuine giant leap forward.