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An innovative solution for faster complaints handling and invoice distribution

PEZ Administration

The ultimate solution for efficient handling of complaints about parking charges, with support for invoicing and reminders from integrated systems and unlimited digital distribution.

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All relevant information in one system

PEZ gives you complete control and efficiency in handling complaints about penalty charges and ANPR invoices. This all-in-one system brings all necessary information together in one place, making it easier to handle complaints quickly and accurately.

With PEZ, you get instant access to information about the vehicle and its owner, the reason for the penalty charge and the location of the incident. This ensures smooth case handling, benefiting both the customer service representative and the customer.

But PEZ is more than just complaints handling!

The system supports advanced functionality such as ANPR invoicing (accruals), permit invoicing and vehicle-owner lookup, making it a solution that covers all the business needs of a parking operator. For those operating in multiple countries, PEZ offers seamless digital distribution, so you can expand your customer service globally without obstruction.

In addition, PEZ supports automatic reminders and integrations with debt-collection partners, further improving the efficiency of customer handling. The solution also includes a website module that allows drivers to see images and related information about the penalty charge or invoice, submit a complaint or make payment.

Streamline your administrative tasks

PEZ makes complaints handling not just easier, but also more structured and resource-efficient. Free up time for other important tasks and experience how PEZ revolutionises your customer service.

Advantages of PEZ

✓ Automated workflow and easy access to all necessary information for efficient complaints handling

✓ An easy-to-use system that enables you to handle cases without time-consuming manual data-collection

✓ Integration with PocketControl to further speed up the handling process

✓ Helpful templates for consistent and professional communication

✓ Support for automatic reminders and integrations with debt-collection partners, increasing the efficiency of the payment process

✓ Close integration with DigitalPermit and AutoPark for ANPR-based invoicing of parking and agreements

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